Refund & Return Policy
At MyTitanPay LLC ("MyTitanPay"), we strive to deliver a reliable, secure, and seamless digital payment experience. If you encounter any issues with a transaction, please review our refund and return policy below:
1. Refund Eligibility
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Refunds are only applicable for the following cases:
- Unauthorized transactions
- Platform-related errors
- Service disruptions directly caused by MyTitanPay
- All refund or dispute claims must be submitted within 7 days of the transaction date.
- Refunds will not be issued for transactions that were knowingly and intentionally completed by the user.
2. How to Request a Refund
To initiate a refund request, please contact our support team with the following details:
- Transaction ID
- Date and amount of payment
- Detailed reason for the refund request
- Any supporting documents (e.g. receipts, screenshots, etc.)
Requests can be submitted via email or through the in-app support system.
3. Processing Time
- Refund requests will be reviewed and responded to within 5–7 business days.
- If approved, refunds will be processed and returned to the original payment method within 7–10 business days, depending on your financial institution.
4. Non-Refundable Services
Refunds will not be provided for:
- Subscription or platform service fees that have already been used or activated
- Transactions conducted via third-party providers linked to MyTitanPay
- Purchases made from merchants or businesses using MyTitanPay—please contact the seller directly for their return and refund policies
5. Chargebacks & Dispute Resolution
If you suspect unauthorized activity or a payment error, we strongly encourage you to contact MyTitanPay Support before initiating a chargeback with your bank. We aim to resolve disputes promptly and minimize delays or extra fees.
6. Contact Us
For questions about this policy or to submit a refund request, reach out to us via:
Email: support@mytitanpay.com
MyTitanPay reserves the right to update or amend this policy at any time without prior notice. Please review this page periodically for the latest terms.